Return & Refund

At K-9ite, your satisfaction is our priority. If you are not completely satisfied with your purchase of the LED dog safety belt, we are here to help. Please read our return and refund policy carefully.

1. Returns

We accept returns under the following conditions:

  • The item must be returned within [Insert Number] days from the date of delivery.
  • The item must be unused, in its original condition, and with all original packaging and tags intact.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

To initiate a return, please contact us at [Your Contact Email] with your order details and reason for the return. Our team will guide you through the process.

Non-Returnable Items:

  • Gift cards
  • Items marked as "final sale"
  • Products damaged due to misuse or negligence

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and the amount will automatically be applied to your original method of payment within [Insert Number] business days.
  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Partial Refunds: In some cases, only partial refunds may be granted, such as:

  • Items that show signs of use
  • Items returned after the stated return period (with prior approval)

3. Exchanges

If you received a defective or damaged product, we will gladly replace it. 

For size or color exchanges, please initiate a return and place a new order for the desired product.

4. Cancellations

Orders can only be canceled if they have not yet been shipped. Please contact us as soon as possible if you wish to cancel your order. Once an order has shipped, it cannot be canceled but can be returned following our return policy.

5. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.